Personal details
First name *
Surname *
Address *
Country * AlbaniaAndorraAustriaBelarusBelgiumBosnia and HerzegovinaBulgariaCroatiaCyprusCzech RepublicDenmarkEstoniaFinlandFranceGermanyGreeceHungaryIcelandIrelandItalyKosovoLatviaLiechtensteinLithuaniaLuxembourgMaltaMoldovaMonacoMontenegroNetherlandsNorth MacedoniaNorwayPolandPortugalRomaniaSan MarinoSerbiaSlovakiaSloveniaSpainSwedenSwitzerlandUkraineUnited KingdomVatican City
Postcode *
Telephone *
Email address *
Purchase information
Date of purchase * More than 3 years ago3 years or less
This information helps us determine whether proof of purchase is required.
Proof of purchase *
Required for purchases made within the last 3 years. Please attach a receipt or invoice in PDF or JPG format (max. 10 MB).
Customer type * Private customerCompany
Private customers are asked to specify the place of purchase for traceability purposes.
Place of purchase *
Required for private customers. Please provide the retailer or point of sale (shop name, website, etc.).
Product
Product type * Shower trayBathWashbasin or worktopOther
Issue details
Description of the issue *
Please provide any information that may help us assess the issue more accurately (e.g., when it started, how often it occurs, and any relevant context).
Attachments
Product images and/or video *
Please attach images and/or video clearly showing the issue (up to 20 MB in total).
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